Privacy Policy

Effective Date:

Thursday, April 16, 2026

When you use our services, we may collect basic information like your name, email address, and usage data to help us improve your experience. We never sell your data to third parties. Any third-party tools we use are carefully selected to ensure your data remains secure.

1. Information We Collect

Axion Labs Solutions / AI LLC (“Axion,” “we,” “us,” or “our”) is a limited liability company organized under the laws of the State of Texas, with its principal place of business in Dallas, Texas. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered voice agent services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
    •    Create an account or register for our Services
    •    Contact us via email, web forms, or phone
    •    Subscribe to a pricing plan or initiate a free trial
    •    Communicate with us for support or sales purposes
This may include: your full name, business name, email address, phone number, billing and payment details, and any other information you choose to share.
1.2 Information Collected Automatically
When you interact with our Services, we may automatically collect:
    •    IP address and approximate geolocation
    •    Browser type, device type, and operating system
    •    Pages visited, time on site, and clickstream data
    •    Referring URLs and session duration
    •    Cookie identifiers and similar tracking technologies
1.3 Call and Voice Data
As part of our AI voice agent services, we may process voice recordings, call transcripts, and related metadata generated during calls handled by our platform. This data is used solely to deliver the Services and improve system performance. Call data is processed in accordance with applicable federal and state wiretapping and recording laws. Users are responsible for obtaining any required consent from third parties prior to recording calls through our platform.
1.4 SMS and Text Messaging
By providing your phone number and opting in to SMS communications, you consent to receive text messages from Axion AI related to your account, appointments, lead notifications, and service updates. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance reply HELP. Axion AI does not share your phone number with third parties for marketing purposes. SMS consent is not a condition of purchase and is not required to use our Services.
How We Use Your Information
We use collected information for the following purposes:
    •    To provide, operate, and maintain our Services
    •    To process transactions and manage billing
    •    To personalize your experience and improve our platform
    •    To respond to inquiries, support requests, and communications
    •    To send transactional and service-related communications
    •    To send marketing or promotional communications (with your consent, where required)
    •    To detect, prevent, and address fraud, security issues, and abuse
    •    To comply with applicable legal obligations
    •    To enforce our Terms of Service and other agreements
Disclosure of Your Information
3.1 Service Providers
We may share your information with trusted third-party vendors who assist us in operating our business, including cloud hosting providers, payment processors, analytics platforms, customer relationship management tools, and communication services. These parties are contractually bound to use your data only as directed by us and to maintain appropriate security standards.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to: (a) comply with a legal obligation or governmental request; (b) protect and defend our legal rights or property; (c) prevent or investigate possible wrongdoing in connection with the Services; or (d) protect the personal safety of users or the public.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change by updating this Privacy Policy.
3.4 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Services. You may configure your browser to refuse cookies or alert you when cookies are being set; however, some features of the Services may not function properly without them.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, maintain our business records, and comply with applicable legal obligations. When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
    •    Right to Access: Request a copy of the personal data we hold about you
    •    Right to Correction: Request correction of inaccurate or incomplete data
    •    Right to Deletion: Request deletion of your personal data, subject to certain legal exceptions
    •    Right to Opt-Out of Marketing: Unsubscribe from promotional communications at any time via the link in any email or by contacting us directly
    •    Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible
Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to opt out of targeted advertising and profiling. To exercise any of these rights, please contact us at the information provided in Section 11.
California Residents — CCPA / CPRA
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined under the CCPA. To submit a verified consumer request, contact us as provided in Section 11.
Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe we have collected information from a minor, please contact us immediately.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and periodic security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Services at your own risk.
Third-Party Links and Services
Our Services may contain links to third-party websites or integrations with third-party platforms such as CRM tools, calendar platforms, payment processors, and communication services including Vapi, Twilio, Stripe, and Google. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through or in connection with our platform.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Axion Labs Solutions / AI LLC
Dallas, Texas
Email: privacy@axionai.com
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, notify you by email or by a prominent notice on our website. Your continued use of the Services after any such changes constitutes your acceptance of the revised Privacy Policy.