Say goodbye to hidden fees and hello to total control.
Axion AI basics
What is RILEY?
Riley is Axion AI’s 24/7 AI Voice Receptionist — built to capture every opportunity and eliminate missed revenue. He answers every call instantly, engages customers in natural conversation, captures detailed lead information, books appointments in real time, and follows up via SMS — so you never miss a customer again. The moment a call comes in, Riley can also send you instant notifications by email or text, keeping you fully informed without interrupting your day. He intelligently filters out spam and low-quality calls, so you only spend time on real, high-intent customers. No hold times. No missed calls. No wasted payroll. Just consistent, professional call handling that turns every inquiry into revenue. This isn’t just an answering service — it’s a revenue system.
How does RILEY worK?
Riley runs your front desk on autopilot. Powered by advanced AI, he understands real conversation — not scripts. The second a customer calls, Riley picks up instantly, handles the request, captures the lead, and logs everything straight to your dashboard in real time.
How human does Riley sound?
Riley is built on industry-leading voice AI and is designed to sound natural and professional. Most callers cannot tell they’re speaking with an AI.
What happens if Riley can’t answer a question?
Riley is trained on your specific business. For anything outside his scope he can take a message, capture the lead, and alert you instantly.
Does Riley work 24/7?
Yes — nights, weekends, holidays. Riley never sleeps, never calls in sick, and never puts a customer on hold.
Setup & Onboarding
How long does setup take?
Most businesses are fully live within 24 to 48 hours. While other services take weeks to configure, Axion AI moves fast. You answer a few questions about your business, and our team handles everything else. By tomorrow, Riley could be answering your calls.
Do I need any technical knowledge?
Zero. You don’t need to understand AI, phone systems, or software. Axion AI handles the entire backend setup. You get a clean, simple dashboard to monitor calls, leads, and activity — nothing complicated, nothing overwhelming.
What information do I need to provide to get started?
Just the basics — your business name, the services you offer, your most common customer questions, your booking preferences, and the tone you want Riley to use. That’s it. Our team takes that information and builds Riley’s full call flow around your business. Will Riley use my existing business number? Yes. You keep your current number. We set up a simple call forward so Riley answers on your behalf. Your customers dial the same number they always have — they just never get sent to voicemail again.
Can I get a new dedicated number instead?
Absolutely. If you prefer a fresh dedicated line for Riley, Axion AI can provision one for you. Some business owners use this to track marketing campaigns or separate Riley’s call volume from their personal line.
Can I customize what Riley says?
Completely. Riley’s opening greeting, conversation flow, responses to common questions, booking process, and closing are all built around your brand. Riley doesn’t sound like a generic AI — he sounds like a professional representative of your specific business.
Setup & Onboarding - 2
What if my business has unique or complicated services?
That’s exactly what the onboarding process is built for. The more detail you give us about your services, pricing, and common customer questions, the sharper Riley becomes. Riley is trained on your business specifically — not a one-size-fits-all script.
Can Riley handle multiple types of calls?
Yes. Riley can handle general inquiries, appointment booking, lead capture, pricing questions, service explanations, and call routing — all in a single conversation. He adapts based on what the caller needs.
What happens after I sign up?
You’ll receive an onboarding form to fill out about your business. Axion AI’s team configures Riley based on your inputs, sets up your dashboard, connects your phone number, and notifies you when you’re live. From there you can monitor every call in real time.
Can I make changes to Riley after setup?
Yes. Your business evolves and Riley evolves with it. If you add new services, change your hours, update your pricing, or want to adjust how Riley handles certain calls, reach out to Axion AI and we’ll update the configuration.
What does my dashboard show me?
Your live Google Sheets dashboard shows every call Riley handles — caller name, contact information, reason for call, outcome, and timestamp. You have full visibility into every interaction without having to answer a single call yourself.
FAQ - Billing & Pricing
What plans are available?
Axion AI offers six plans built to scale with your business. From a free trial to a full enterprise-level receptionist, there’s a Riley plan for every call volume and budget.
Is there a free trial?
Yes. The Try Riley Free plan gets you one complimentary 2-minute call with no credit card required and no setup fee. You hear exactly how Riley handles a real conversation before you spend a single dollar.
How much does Riley cost?
Riley Personal starts at $199.99/mo. Plans scale up to Riley Agent at $1,099.99/mo depending on your call volume and business size. Every plan includes core features with no hidden fees- please note every plan includes a one-time setup fee for new customers.
What is included in every plan?
Every paid plan includes 24/7 AI phone coverage, live lead capture and logging, a custom business greeting, a live Google Sheets dashboard, and automatic spam call filtering.
What are the overage rates if I go over my minutes?
Overage rates decrease as your plan tier increases — rewarding higher volume clients with lower per-minute costs. Personal $0.75/min, Starter $0.70/min, Pro $0.60/min, Business $0.50/min, Agent $0.35/min.
FAQ - Billing & Pricing - 2
How does billing work?
All plans are billed monthly through Stripe, one of the most trusted payment processors in the world. You’re charged on the same date each month and can manage everything from your account dashboard.
What payment methods do you accept?
All major credit and debit cards — Visa, Mastercard, American Express, and Discover — processed securely through Stripe.
Can I upgrade or downgrade my plan?
Yes, anytime. As your business grows and your call volume increases, moving up a plan takes seconds. Changes take effect on your next billing cycle.
What happens if I cancel?
You keep full access through the end of your current billing period. No penalties, no hassle, no questions asked.
Is my payment information secure?
Completely. All payments are processed through Stripe’s bank-level encryption and PCI-DSS compliant infrastructure. Axion AI never stores your card information directly.
